Terms and Conditions
Last updated: 9th September 2024
1. Introduction
These terms and conditions govern your use of CallChimps.com and our call handling services (collectively referred to as "the Service"). CallChimps is a trading name of QuantumLoop Technologies Ltd, a company registered in England and Wales with company number 15934712, whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.
By using our Service, you agree to these terms and conditions. If you disagree with any part of these terms, please do not use our Service.
2. Definitions
"Client", "you", or "your" refers to the individual or organisation using our Service.
"CallChimps", "we", "our", or "us" refers to CallChimps, a trading name of QuantumLoop Technologies Ltd.
"Service" refers to the call handling and related services provided by CallChimps.
3. Service Description
CallChimps provides AI-powered call handling and virtual receptionist services. Our Service tiers are as follows:
- Business
- Pro
- Premium
- Enterprise
Full details of what's included in each tier can be found on our pricing page: https://www.callchimps.com/pricing
4. Use of Artificial Intelligence
Our Service utilises artificial intelligence (AI) technology for call handling. By using our Service, you acknowledge and agree that:
a) AI technology may not be perfect and may occasionally make errors.
b) You are responsible for reviewing and verifying any information or actions taken by our AI system.
c) We are not liable for any damages or losses resulting from AI-generated responses or actions, except in cases of gross negligence or wilful misconduct.
5. Client Obligations
You agree to:
a) Provide accurate and complete information when setting up your account and using our Service.
b) Keep your account details confidential and notify us immediately of any unauthorised use.
c) Use our Service in compliance with all applicable laws and regulations.
d) Not use our Service for any illegal or unauthorised purpose.
e) Provide us with all necessary information and materials to deliver the Service effectively.
6. Payment and Fees
a) Fees for our Service are as outlined on our pricing page. We reserve the right to change our fees with 30 days' notice.
b) Payment is due in advance for the selected billing period.
c) If payment is not received by the due date, we reserve the right to suspend or terminate your Service.
d) All fees are exclusive of VAT, which will be added where applicable.
7. Confidentiality
We treat all information received through our Service as confidential. We will not disclose any confidential information to third parties except as required by law or with your explicit consent.
8. Data Protection
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
9. Intellectual Property
All intellectual property rights in the Service, including but not limited to software, designs, and content, belong to CallChimps or our licensors. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, CallChimps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
a) Your use or inability to use the Service.
b) Any unauthorised access to or use of our servers and/or any personal information stored therein.
c) Any errors or omissions in the content or functionality of the Service.
Our total liability for any claim arising out of or relating to these terms or the Service shall not exceed the amount paid by you to CallChimps in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold CallChimps harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service or your breach of these terms and conditions.
12. Termination
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these terms and conditions. Upon termination, your right to use the Service will cease immediately.
13. Changes to Terms
We reserve the right to modify these terms at any time. We will provide notice of significant changes by posting an update on our website. Your continued use of the Service after such changes constitutes acceptance of the new terms.
14. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect and enforceable.
16. Entire Agreement
These terms and conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CallChimps regarding the Service.
17. Contact Us
If you have any questions about these terms and conditions, please contact us using the contact form on this page: https://www.callchimps.com/contact-us
By using our Service, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.
