Benefits of Using a Financial Answering Service
The benefits of a telephone answering services include improved client experience, increased efficiency, and enhanced reputation. But, perhaps most importantly, it allows you to focus on core (billable!) activities while ensuring that each call is handled professionally.
Improved client experience and satisfaction
It's not hard to see why call handling services improve the experience for your client base. Clients hate failing to get through in peak demand hours, expecting flexible overflow handling. CallChimps goes above and beyond standard solutions to deliver enormous client satisfaction. Some of the most common ways CallChimps improves client experience are:
- It provides a personalised and professional experience for clients
- It ensures that the phone is answered promptly, reducing wait times and improving satisfaction
- It enhances reputation and credibility
- It provides holiday cover for public holidays and other seasonal demands
Increased efficiency and productivity
Call answering services allow businesses to focus on core activities while ensuring that each call is handled professionally. Reduce distractions and dedicate staff to billable work. CallChimps also improves response times and reduces the risk of missed opportunities.
No more missed calls means your callers are talking to you (or your CallChimps agents) rather than the competition.
Enhanced reputation and credibility
An answering service such as CallChimps demonstrates a commitment to client service and satisfaction. CallChimps enhances your reputation and credibility by providing a professional and personalised experience.
In many cases, a telephone answering service differentiates businesses from competitors by providing a higher level of service availability and reducing customer churn.
Audit Trail and Searchable Call Log
We know how important it is to be able to track who asked for what and when, so we record all calls and store them in your dedicated and secure online dashboard for 2 years (unless you want to delete or preserve them for longer). Each call is stored with a written transcript of the call, a summary and a task list from this. This is all generated automatically via the latest AI technology – so you’re not paying for the time to do this!
Furthermore, this library of calls is completely searchable. Track down a specific conversation, or produce a report of who had requested a specific service in a particular time period. Never lose track of the conversations you’ve had (or CallChimps had for you) with every client.
How to Choose the Right Answering Service for your Business
There are a broad range of call handling services out there to choose from. Picking the best balance of features, capabilities and cost can seem daunting at first glance, although comparison tables such as the one in our blog post about features and pricing comparison between Moneypenny, AllDayPA, CallConnect and CallChimps can give a good indication of what features are available for different price points amongst the most popular solutions.
Evaluating the quality of the answering service
Outsourcing anything can be uncomfortable for a business that thrives on quality of service, so take the time to dig into each of the following points when evaluating outsourced services from different providers.
- Ensure that phone calls are handled by professional receptionists (virtual or real).
- Evaluate the service’s ability to provide a personalised and professional experience.
- Does the answering service convey confidence? Would new clients stay on the line or hang up?
- How does the financial answering service handle important live call transfers - is this seamless and professional?
- Can the telephone answering service go into depth about the services offered by financial advisors at the firm?
Considering the cost and pricing structure
If the quality is there, how affordable is the service? Evaluate the cost of the service and pricing structure, does it provide value for money?
Consider the financial benefits of outsourcing call handling, including improved efficiency and productivity. How do these weigh up against the cost of doing this in-house?
CallChimps offers incredible value for money when you consider the reduced the need for in-house staff to answer the phone, freeing up resources for other tasks.
Avoid lock in contracts! Is there a minimum length of contract, what is the cancelation notice period (and cost)? CallChimps allows you to cancel at any time, no hidden costs, no lock-in, complete transparency.
Assess the level of customisation and flexibility
Evaluate the service’s ability to provide a customised and personalised experience. And ensure that the service can adapt to changing business needs. Consider the following points.
- Consider the service’s ability to provide flexible solutions, including other seasonal demand phones. How many calls can be taken at the same time?
- Is there a preferred calendar app, or do you have complete flexibility over what calendar or booking system is used to book appointments?
- Will the service integrate with your CRM system, and does the service provider offer additional flexibility to manage bespoke integration requirements?
- How are incoming calls transferred by the financial answering service? Are specific numbers routed to individuals automatically, or only if they are showing as available?
