Revolutionising call handling for health, care and medical

Health, Care and Medical Answering Service

Health and Care, or indeed Healthcare, businesses need to put the customer, or patient, first. Customer service and a reassuring telephone manner are of the utmost importance.

CallChimps is here to pick up the slack when your lines are busy, or your receptionists are unavailable, or just to act as a first line to triage and filter calls so your staff time is applied where it is most valuable.

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We already work with the NHS on enterprise call-handling solutions, so we are familiar with the nuances of medical care and patient expectations from a call system.

If you work in the NHS and are looking for a call handling solution for a GP surgery, then you really should check out our sister company QuantumLoopAi.

CallChimps can take your knowledge base and answer questions about your service, as well as extracting details from your callers about what they need, before producing a transcript and summary from every call.

Try our Pro plan for Free!

180 min call time included - £0.37 per min thereafter

Starts at

£89Free for 1 month

Then, starts at £89/month

Transform Your Practice with CallChimps: The Ultimate Medical Answering Service

Are you struggling to manage incoming calls while providing quality patient care? CallChimps is here to revolutionise your medical practice's communications with patients.

Our medical answering service can answer calls in a friendly and professional manner 24 hours a day, 7 days a week, 365 days a year. No more call waiting times, no phones ringing off the hook and receptionists having to balance physical check ins with call answering.

With the advent of AI, the vast majority of daily calls can be handled automatically. Free up your receptionists to focus on more complex or sensitive patient conversations and physical check ins.

Healthcare answering services from CallChimps spans call answering and onboarding of new patients, queries and message taking from existing patients and appointment booking.

CallChimps can utilise FAQs and other documentation to answer nuanced questions about each patient's healthcare needs, or put existing patients through to a real person if their number is marked as a priority patient, or they flag up specific needs on their call.

Why Choose Our Healthcare Answering Service?

CallChimps isn't just another answering service - it's your AI-powered virtual receptionist, designed specifically for medical professionals. Our cutting-edge service ensures that every patient interaction is handled with care and efficiency.

Traditional call answering services are staffed by real people, and have limitations around scaling as well as human limits on how deeply they can be trained on each medical practice and the service they provide.

CallChimps presents a far more efficient solution to the challenges faced by a call answering service, by way of virtual receptionist services powered by AI. This ensures virtually unlimited scalability, parallel call handling and a consistently professional and knowledgeable approach to answering calls.

All of this comes at a fraction of the cost of hiring receptionists to provide call answering services in-house, or outsourcing to a traditional healthcare answering service provider.

Furthermore, because everything is handled digitally, you receive a call transcript, summary and task list, as well as link to the call recording, the moment the call is complete. These documents are available in a secure online portal for you to search, audit and report on in future.

Telephone answering service for medical and healthcare

Key Benefits of Our Call Answering Service:

24/7 Availability: Our medical answering service operates round the clock, ensuring you never miss a call.
Appointment Scheduling: Effortlessly manage appointment bookings and reduce missed calls. Only scheduling appointments when your calendar shows availability.
HIPAA Compliance: Our HIPAA compliant answering service protects patient information.
Customisable Solutions: Tailor our service to your specific healthcare business needs.
Seamless Integration: Our answering services integrate seamlessly with your existing systems

Transfer Calls: Priority calls (by recognised number or mention of keyword on the call) can be transferred to a real person if they are showing as available.
Audit Trail, Call Analytics and Report Generation: Secure online access to all call recordings, transcripts and associated information to analyse and pull insights from.
Depth of Knowledge: CallChimps can analyse FAQs and other documents to provide encyclopaedic knowledge of your medical services and respond swiftly to questions on calls.

Elevate Patient Care with Our Answering Services

In the fast-paced healthcare industry, every second counts. CallChimps allows you to focus on delivering exceptional patient care while we handle calls. Our healthcare answering service works tirelessly to ensure your patients receive the attention they deserve.

Healthcare professionals understand the importance of every medical call, and patients expect their phone calls to be treated with the utmost confidentiality and care. The reality is that medical offices can struggle to answer all phone calls in person during busy periods.

CallChimps provides a way to scale your telephone answering service to respond to every patient call within 3 rings, ensuring information is captured and summarised for a swift response.

Calls can be triaged based on responses to key questions, enabling immediate transfer in urgent cases or marking with priority order for response.

Call handling for healthcare and medical

How Our Medical Answering Service Enhances Your Practice

Our call answering services are designed to streamline operations for medical practices and healthcare providers. Whether you're a small medical office or a large healthcare practice, our answering service can be customized to meet your specific needs.

Enhance your practice with the following:

Manage overflow calls during busy periods
Provide after-hours support for all patients
Triage and transfer urgent calls
Offer a personal touch with trained representatives
Handle appointment bookings efficiently
Support callers in 99+ languages - translating and summarising in English

The best call answering service for health care and medical-1

The CallChimps Difference

Unlike a traditional telephone answering service, CallChimps leverages AI technology to provide a superior healthcare answering service. Our virtual receptionists are equipped to handle inbound calls, schedule appointments at the office or via a mobile service, and even provide after-hours support.

Why Medical Professionals Choose CallChimps:

Improved patient communication
Reduced missed calls
Increased patient satisfaction
Efficient call forwarding and transfer
Secure messaging platform for healthcare calls

Our UK-based (virtual) team of professional agents understands the unique demands of the healthcare industry. We're committed to helping you deliver exceptional patient care, even outside of regular business hours.

Handling inbound calls in a timely manner, like a live answering service is only just the starting point for elevating the experience for patients. Each call schedules a response from the practice when someone is available. Every healthcare call is treated with the same level of professionalism, knowledge and care, building rapport and trust your patients will value.

Customized Solutions for Medical Practices

The medical call answering service from CallChimps is backed by a dedicated team of software engineers, working with the latest in AI and cloud-based technology. Our team can bring all the benefits of the latest in AI to your practice.

Full customisation of our service is possible, on the Enterprise tier, ensuring maximum integration with, and support of, your services for medical needs. Whether you need deep CRM integration or custom workflows for your needs, we are here to help.

Security and Compliance in Your Medical Answering Service

healthcare practices need to adhere to the highest levels of security and compliance with data security and patient confidentiality, CallChimps helps you achieve this throughout your call handling and storage.

The CallChimps answering service handles incoming calls via secure 256-bit encrypted VoIP lines and stores the call recording, transcript and other content relating to the call in a HIPAA compliant secure messaging platform.

CallChimps employs role-based access controls and multi-factor authentication for admin access. Calls are protected by Secure Real-Time Protocol (SRTP), which is used to encrypt the media stream of a VoIP call. SRTP ensures that the audio packets transmitted over the network are encrypted, protecting the call content from eavesdropping or interception.

Experience the Future of Medical Communication

Ready to transform your patient experience and streamline your medical office answering service? Contact CallChimps today and discover how our AI-driven call answering service can revolutionize your practice.

Don't let another call go unanswered. Let CallChimps' medical answering services handle your calls while you focus on what matters most - your patients' health.

Try our Pro plan for free!

Find out why customers prefer our Pro plan, with a risk-free 30-day free trial.
Cancel or downgrade to our Business (free) plan at any time.

24/7/365 Call Handling
60 min of call time included
Personalised greeting
Answers questions about your business
Call transcripts and summaries sent to your email and/or mobile
Unlimited parallel calls: 100% answered within 3 rings

See all plans here

CallChimps Pro

60 min call time included - £0.37 per min thereafter

Starts at

£29Free for 1 month

Then, starts at £29/month

FAQ

Don’t Sit There Scratching Your Head...

We get asked a lot of questions, so here are answers to some of the most common ones.

How Can CallChimps Answer Questions About Services for Medical Needs?

For a healthcare answering service to provide value beyond just taking messages, there needs to be a reasonable level of understanding of the capabilities of each medical practice. Typically, this is done through training of agents at the call answering service. However, over time, agents move on and retraining can be required.

CallChimps works differently, each medical practice gives access to FAQs and other documents, from which the call answering service learns how to respond to nuanced questions relating to aspects of the medical practice.

Is it Possible to Have CallChimps Only Handle After Hours Calls?

The medical call answering service from CallChimps can be set just to handle after hours calls by diverting the main number for your medical offices to CallChimps at specific times. Alternatively, some medical practices prefer to have CallChimps pick up calls if they are unanswered beyond a specific number of rings or if the line is busy.

Can I Refine the CallChimps Service to Triage Patients by Symptoms?

Healthcare professionals value the capabilities of a medical answering service to help triage callers by their symptoms. We are already working with the NHS to deliver a complex question-based workflow to understand symptoms and severity from patients calling the healthcare answering service.

Healthcare answering services need to be trained on specific questions to ask and the decision tree that flows from answers to these questions.

How Much Do Call Answering Services Cost?

Healthcare providers are used to paying relatively high costs for out of hours and overflow call handling from virtual receptionists. CallChimps provides an alternative to traditional solutions, without the high cost of paying for human receptionists. CallChimps' pricing starts with the Business tier that has zero cost and includes 30 minutes of call time each month. More capabilities are available on higher tiers, which also include more minutes each month.

For businesses that go beyond the included minutes, each tier has a per-minute cost for call time. This is highest on the Business (free) tier, with calls being charged at £0.97 per minute (beyond the inclusive 30 minutes).

The lowest cost per minute is the Enterprise tier, where the price for calls beyond the included minutes are determined by call volume, but will be lower than the next tier - Premium - which is priced at just £0.27 per minute beyond the 240 minutes included each month.

How Good is CallChimps at Scheduling Appointments?

Scheduling appointments is a major part of receptionist responsibilities at medical practices. CallChimps is able to book appointments in from callers, without needing to ask questions about availability.

By connecting with your CRM or calendar system, CallChimps can see who is available and when, and books appointments accordingly. We can even allow a specified gap between appointments to allow for preparation time.

What Are the Language Handling Capabilities of CallChimps Like?

CallChimps is English language by default, but has the capacity to answer calls in over 99 different languages. Whether responding to Spanish speaking callers, or just strong regional accents, CallChimps will translate to clear written English in the call transcript and summary.

When foreign language speakers ask questions in their native tongue, CallChimps can reply in the same language, improving communication and building rapport.