How Our Call Answering Service Works
Our team of skilled virtual receptionists is ready to answer calls on your behalf, providing exceptional customer service that aligns with your brand. From handling basic inquiries to booking appointments, we ensure that every caller receives a personal service that leaves a lasting impression.
It takes just a few minutes to get set up, via our web-based signup form. You can provide us with company name, FAQ and other documents to help in answering customer queries, then we'll provide you with a new phone number - you can either have customers call this directly, or divert calls to it if you just want to stop missing calls (far better than an answering machine or voicemail!)
You can also provide VIP contact numbers to help us with transferring calls from existing clients or specific numbers.
The answering service work gets picked up immediately! You can test out your new number and try it for yourself, minutes after signing up, to make sure everything is to your taste before it goes live.
Once the service is live, we'll answer 100% of calls within 3 rings. There are options to automatically ignore suspected spam calls, or you can rely on our swift process for identifying and shutting down unwanted calls with a set of carefully tailored questions.
Each call will start with a (personalised) greeting and ask the caller how we can help. CallChimps will answer customer questions if you have provided information for us to do so, otherwise we'll take a message, summarise it and generate a task list - all of which are sent to you via email, text or WhatsApp (you can specify which).
Calls, transcripts, summaries and task lists are stored securely online for future reference, audit-trails, analytics and reporting.
Pro Tip: This rich source of conversational data can be used to identify peaks in demand, popular topics and even trigger alerts if there's a spike for a common theme - identify issues before they become a crisis!
Tailored Solutions for Every Business
We offer a telephone answering service to suit your specific needs - whatever the size of your business:
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Intelligent call routing: CallChimps can transfer calls based on sophisticated criteria, ensuring callers reach the right person every time, faster than a traditional handling service.
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Detailed messages: A handling service that takes each incoming call through a set of questions designed separate wrong numbers and time wasters from potential clients, and capture enough information from the latter to help you triage, diagnose and resolve issues before you call back, as well as to follow up new leads.
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Appointment scheduling: CallChimps can book appointments and manage your business diary without human intervention. Even allowing your customers to cancel appointments over calls.
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Data insights: CallChimps provides valuable data on call patterns, content and customer behaviour, something human-based services can't match.
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Company knowledge: CallChimps can be trained to respond in depth to questions relating to a wide range of content - all you need to supply is FAQs, website links or other documents, we consume it all and respond lightening fast with answers to any questions.
The Benefits of Our Telephone Answering Service
The telephone answering service from CallChimps means you never miss a call again, helping you improve customer experience and streamline call handling.
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Increase productivity by focusing on core tasks - no more distractions from inbound calls
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A very cost-effective solution, scale your in-house receptionist team to handle virtually unlimited parallel calls
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24/7/365 availability
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A professional service with a dedicated business telephone number
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Automate appointment booking through synchronization with your shared calendars and/or CRM system
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Quickly capture contact details and answer specific questions to help triage demands on your team and respond with knowledge to solve each customer's needs
Answer Calls Like a Pro
With CallChimps, you can rest assured that every call is answered professionally. Our virtual receptionists are trained to handle a wide range of scenarios, from casual inquiries to complex business calls. We're like a giant virtual office with unlimited virtual receptionists (who never sleep or have a 'bad day')!
Typically an outsourced service for telephone answering would rely on having a real person to pick up inbound calls.
Consequently, a standard call answering service will be limited by the scalability and human fallibility of their teams.
CallChimps does not suffer from these limitations - scaling as much as you need with consistent quality of service delivery.
Why Businesses Trust Our Answering Service
Everyone, from small business owners to large enterprises, know that a reliable call handling service is essential for maintaining professionalism and growth. Our answering service is specifically designed to manage your business phone number, ensuring every call is answered with care and precision.
With a dedicated team of virtual receptionists, we not only handle routine inquiries but also expertly manage appointment booking, call transfers, and the delicate task of shutting down sales calls or unwanted callers. This level of professional service allows you to focus on more profitable and business-critical tasks while we take care of your incoming calls.
When it comes to answering overflow calls, our telephone answering service works seamlessly to ensure you never miss an opportunity. By trusting our team, you can maintain excellent customer service, even during peak times.
Our ability to efficiently manage call flow ensures that every caller feels valued, helping you build stronger relationships and ultimately gain more business.
Whether you're a small business looking to enhance your call handling or need a solution that integrates with your existing operations, our service provides the expertise and reliability you need to succeed.
Some of the main reasons our IT Support clients love are service are:
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Flexibility: Our service adapts to your business needs, no minimum contract length or lock-ins
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Data Security: We prioritise the protection of your business information
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Cost-Effectiveness: Get all the benefits of a dedicated team without the overhead
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Availability: 24/7/365 availability with virtually unlimited parallel call handling
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Speed of Delivery: Get set up in minute with a 30-day free trial
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Integrations: Connect to your CRM system, as well as Jira or other ticket management systems - our bespoke integrations are virtually limitless
Seamless Integration with Your Business
Our answering service works seamlessly with your existing systems. We can transfer calls to the relevant person in your team, handle overflow calls during busy periods, and integrate with a wide range of CRM and ticket management systems.
Most phone answering services and even an in house team would need to manually key in caller details, as well as specifics about the technical issue or request. CallChimps can directly integrate with a ticketing system and raise tickets with the right detail, priority and even assign them based on rules your would follow in your own office. Far more than just answering calls!
Choose the Right Answering Service for Your Business
Whether you're looking for a basic phone answering service or a comprehensive call handling solution, CallChimps has the perfect package for you. We offer the most cost-effective tariff in the industry, ensuring you get the best value for your investment.
Our call handling extends way beyond traditional call centre services - at a fraction of their service tariff.
With a typical phone answering service cost coming in at around £1,000 for 10 hours of call handling per month, CallChimps is lower than a quarter of this cost - less than £230 for 10 hours per month!
An answering service is more than just about costs though, CallChimps offers the following benefits unmatched by traditional call answering services:
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Virtually unlimited scalability - handle thousands of parallel calls, with no limit on online call storage for future reference
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Secure online storage for search, analytics and reporting - create audit-trails at the touch of a button and identify hot topics and spikes in demand
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Detailed technical knowledge - answer customer queries in a fraction of a second, from your supplied FAQs and other documents
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Custom integrations - as an AI-driven service, our team are adept at complex integration requests, nothing is too much to ask
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Total flexibility - try CallChimps out for 30-days entirely free (with no commitment beyond this), no minimum contract length, no cancelation fees, no hidden extras, scale up or down as you need, when you want
