Privacy Policy
Last updated: 3rd September 2024
1. Introduction
Welcome to CallChimps ("we", "our", "us"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website (www.callchimps.com) and services.
CallChimps is fully compliant with GDPR requirements and takes data protection seriously. We are registered with the Information Commissioner's Office (ICO) as a data controller.
Please read this policy carefully. By using our website and services, you agree to the collection and use of your information as described in this policy. If you do not agree with our practices, please do not use our website or services.
The CallChimps service utilises a range of Large Language Models (LLM), where all data is handled with anonymity and privacy relating to the specifics of the LLM is use. More information is available on request.
For information about how we use cookies, please see our Cookie Policy.
2. Information We Collect
We may collect and process the following information:
a) Information you provide: This includes information you provide when registering for an account, subscribing to our services, or contacting us. This may include your name, email address, phone number, and business details.
b) Technical information: This includes your IP address, browser type and version, time zone setting, operating system, and platform.
c) Usage information: This includes information about how you use our website and services.
d) Call content: For Business tier customers only, we may collect anonymised content from calls to train our LLM. Pro and higher tiers are excluded from this process. No personal data or identifiable information is used in this process.
3. How We Use Your Information
We use your information for the following purposes:
a) To provide and improve our services
b) To communicate with you about our services
c) To manage our relationship with you
d) To comply with legal obligations
e) To train our LLM using anonymised call content (Business tier only)
4. Legal Basis for Processing
We process your personal information on the following legal bases:
a) Performance of a contract
b) Legitimate interests
c) Compliance with legal obligations
d) Consent, where applicable
5. Data Sharing and Transfers
We may share your personal information with:
a) Service providers who help us deliver our services
b) Law enforcement or regulatory bodies when required by law
We do not sell your personal information to third parties.
6. Data Security and Confidentiality
We have implemented appropriate technical and organisational measures to protect your personal information. All communications are treated as private and confidential. No proprietary or sensitive information is stored by our LLM, or any of the LLMs used to support the CallChimps services, on any service tier.
7. Your Rights
Under data protection law, you have rights including:
a) The right to access your personal information
b) The right to rectification
c) The right to erasure
d) The right to restrict processing
e) The right to data portability
f) The right to object
To exercise any of these rights, please contact us using the details provided below.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us via our contact form.
11. Complaints
If you have a complaint about our use of your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
12. GDPR Compliance
CallChimps is fully compliant with the General Data Protection Regulation (GDPR). We have implemented necessary measures to ensure the protection of personal data, including:
a) Appointing a Data Protection Officer
b) Conducting regular data protection impact assessments
c) Implementing data minimisation and privacy by design principles
d) Ensuring lawful bases for processing personal data
e) Providing transparent information about our data processing activities
13. Call Recording and Monitoring
Calls may be recorded or monitored for training and quality purposes. If you do not wish your call to be recorded, please inform the operator at the start of the call.
14. Use of Anonymised Data
For Business tier customers only, we may use anonymised call content to train our LLM. This process does not involve any personal or identifiable information. All other tiers are excluded from this data usage.
For more information about how we operate, please see our Terms of Service. For legal information, please visit our Legal page.
