How Does A Telephone Answering Service Work?
A telephone answering service provides businesses with extended capacity to a receive and respond to telephone calls. With CallChimps, this phone answering service can handle incoming calls 24 hours a day, 7 days a week, 365 days per year. Alternatively, you can have specific calls transferred (e.g. if they are a known number - such as an existing customer).
Incoming calls are handled according to specific handling instructions, which would typically mean they are answered with a greeting that includes your company name and asking the caller "how can we help you?"
CallChimps goes beyond a standard answering service, and is more engaging than automated messages, through the use of AI technology to pause and respond to callers like a professional human answering service would - but at a fraction of the cost, and scalable to handle potentially thousands of calls in parallel if needed. Never miss a call again!
What Does CallChimps Offer Beyond Phone Answering Services?
CallChimps goes way beyond traditional telephone answering services, incorporating diary management, being able to respond to questions with detailed information about your business (pulled from your website, FAQs and other knowledge sources you provide) and then summarising these calls, producing task lists and sending this to you after each call.
Furthermore, CallChimps stores call recordings, transcripts, summaries and tasks lists online for future reference, searching and analytics.
CallChimps provides the customer experience benefits of professional call handling your would expect from employing an experienced team of virtual receptionists, without the overheads.
Generate more business by combining telephone answering with appointment booking, backed by the very latest AI technology to scale your call answering, in more than 99 languages, without limits!
Is CallChimps a Virtual Receptionist Service?
The value of having a virtual receptionist to handle inbound calls is well known to many businesses.
Not every business wants to invest in a dedicated receptionist, or in house team, to handle call answering. In order to deliver a professional service, with no more missed calls, a virtual receptionist can answer calls, providing your company name and taking a message, in a more personal way than if callers reach your voicemail.
CallChimps provides all of the benefits of a virtual receptionist and much more. Our service operates much like a virtual office reception team, with unlimited scalability for call answering and transferring calls to the relevant person - such as existing clients being routed to their account manager (if available).
CallChimps goes beyond basic telephone answering, to allow for appointment booking, the ability to divert calls, handle repeat callers and known numbers differently and even answer questions about your business in a way that a virtual receptionist would struggle to do.
Our call answering service does far more than just provide extended hours and overflow capacity for call answering.
Think of CallChimps as the most dedicated team or virtual receptionists, trained on all manner of details about your business, with the ability to answer calls in 99 languages, summarise calls and provide you with an automatic task list by email, text or WhatsApp message within seconds of the call.
Does CallChimps Filter Spam Calls?
Answering calls with CallChimps enables your business to filter out sales calls, spam and other unwanted calls.
Other inbound calls are greeted with your company name and an offer to help, which can then lead into taking a message from the caller, summarising their request and producing a task list, or we can even redirect existing customers to a relevant agent within your business (if they are available).
How Are Contact Details for Each Caller Recorded?
The phone answering service from CallChimps can be set to capture specific information from each caller, such as company name, message details and any other caller details you require.
These details are captured in the call recording, call transcript and call summary, which is sent to you via email, text or WhatsApp after the call - as well as being stored online for future reference.
Does CallChimps Provide a Business Phone Number?
CallChimps provides a dedicated telephone number for each of our customers. This number can either be a mobile number, or a landline number - specific to an area code of your choosing. Local landline numbers are an important consideration for many small and medium businesses wanting to support business calls through an answering service.
If you would prefer to retain your existing telephone number for incoming calls, you can set up a redirect to the CallChimps number if you are unable to answer calls - preventing you from missing calls.
CallChimps provides international businesses with the option to handle calls in a wide range of languages, responding to the caller in their native tongue and translating into English for the call transcript, summary and task list.
How Does CallChimps Enable Callers to Book Appointments?
One of the 'Virtual Office' or call centre services provided by CallChimps is appointment booking and diary management, through integration with a wide range of online calendar services or CRM systems.
Professional receptionists book and cancel appointments to meet each caller's needs. CallChimps goes beyond this, with automated calendar invites and reminders ensuring both customer and internal resources stay up to date and don't forget their appointment booking.
What are the Set-Up Fees for CallChimps?
Many businesses pay significant set up fees, as well as a monthly cost and per-minute fees, for a traditional call handling service - without the scalability or depth offered by CallChimps.
At CallChimps, we aim to deliver more for less, with zero set up fees for our call answering service, and a modest monthly cost - starting at £29 per month - which includes at least 30 minutes of call answering per month and a dedicated business telephone number (landline or mobile).
Small business owners can now easily afford to extend the capabilities of a single in-house receptionist ensuring no missed calls, with our 24/7/365 telephone answering service, incurring no setup fee!
For more complex implementations, such as CRM integrations, CallChimps still does not charge set up fees - we believe in long term customer value, with no binding contracts. The excellent service from CallChimps is enough that our customers remain with us over time and there's no need for us to seek payment in advance.
How Does an AI Answering Service Compare to a Call Centre?
Recent advances in AI have enabled CallChimps to bring all the benefits of a call centre telephone answering service to businesses at a fraction of the cost.
Thousands of business calls can be handled in parallel by our virtual call centre agents - answering calls, booking appointments and even making call transfers (just the ones you want - e.g. existing customers) like a highly trained reception team.
Cynics might doubt that call answering services powered by AI could seem as professional, or provide a personal touch, as humans, but we urge you to test us out - why not set up a free account today?
At CallChimps, our telephone answering service starts with a cheerful greeting to your callers - communicating your company name, and asking "how can we help?" Following this greeting, we can respond to questions about your business, or simply take a message and contact details, which is then summarised, and a task list is sent by email, text or WhatsApp to a specific individual, or group, for follow-up.
Our call handling service provides all of the customer experience benefits of similar 'virtual office' services, but scales without limitation at a fraction of the cost.
Excellent service is mirrored by market-leading capabilities for searching call records (as well as transcripts, summaries and tasks for each), generating reports and producing analytical insights from the data captured on each call.
AI not only delivers a call quality to rival a trained service agent, but digitalises call records for ease of insight and reporting that is simply not possible with traditional call centre solutions.
How Can Telephone Answering Service Analytics Create Business Value?
With a telephone answering service, your business stands to benefit not just from never missing a call again, but being able to extract insights from calls answered that can be used for business growth. You may be answering more incoming calls at specific times of day, week, month or year, or in response to events inside or outside of your business's control.
Understanding the sentiment of calls received, and how this varies over time and location, can enable proactive changes to services which capitalise on customer needs and help you deliver the best possible customer service.
How Scalable is the CallChimps Answering Service?
Phone answering services are designed to support overflow calls, outside of office hours, or above a manageable volume, where this overflow goes beyond the capability of your dedicated team to handle internally.
One option to support these call handling needs is to divert calls to a call handling service, such as CallChimps, outside of office hours, or if your lines are busy. Alternatively, many businesses choose to make CallChimps their primary call answering service and to have exception rules to handle repeat callers or known numbers differently (such as existing clients).
CallChimps is powered by AI and delivered by a highly scalable and secure cloud infrastructure, meaning that we can scale in a virtually unlimited way.
Businesses can select the service tier that matches their expected call volume and needs best, with our lowest (FREE!) tier including 30 minutes of call handling time each month, rising to 4 hours of call handling included in our Premium tier for just £99 per month.
Each tier has a cost per minute for calls that go beyond the included minutes - typically far lower than alternative call handling services, with the advantage of being as scalable as you need.
Never miss a call again!
