Delight Customers and Grow Revenue with the #1 AI Call Handling Service

The call handling service from CallChimps takes calls and answers on behalf of the business - with a personal touch, using the business's name and asking how we can help. For potential customer or client call handling, this improves customer satisfaction, as they are not waiting in a queue or asked to 'press 1 for...' - it feels like a professional, UK based, human touch.

We take a message and can even respond to questions about the business. The call handling summary, call transcript, call recording and task list are then supplied to a specific email or phone number (or multiple), as well as being stored online for future reference.

The call handling service from CallChimps starts at just £29 per month, with 30 minutes of call handling for your business included each month. This may be enough for some small businesses, but call handling volumes beyond the initial 30 minutes are charged at £0.97 per minute on this lowest tier.

If you have a higher volume of customer interactions, we can support your company with a more tailored approach to handling calls, starting at £89 per month, with 180 minutes of call time included and a £0.37 per minute cost beyond this.

If you organisation needs to go the extra mile with call handling services, our Premium service offers more bespoke solutions for larger teams, with full support for CRM integration and send VIP callers (e.g. known customers or clients) to an available line for improved customer relations - this starts at £179 per month, and includes 480 minutes of call time.

The service from CallChimps includes a free business landline or mobile number. You don't have to use this directly; you can route your existing number to our call handling service when you are busy with a job and unable to answer calls from clients or customers.

CallChimps can reference content from your website when in communication with your customers, as well as using other resources to respond to questions - building trust and improving efficiency in call handling.

The short answer is a telephone answering service does not mean you need to replace your internal team. CallChimps works as a seamless extension of your existing call centre solution or other telephone answering service.

Reserve your real people for higher value calls and customer services. The call handling service from CallChimps can manage calls when your agents are stretched, or out of office hours, providing a reliable system to handle enquiries and ensure messages reach the appropriate person within the business in a timely manner.

Our telephone answering service uses the very latest in AI technology to handle multiple inbound telephone calls at once - providing a call answering service that operates 24 hours a day, 7 days a week, 365 days per year.

Call handling ranges from a simple 'how can we help' message to callers, where their request is summarised and a task list is generated, through to a more sophisticated call handling service that can respond to questions and even book in appointments.

Call handling services for small businesses can prove to be a valuable addition to the business. Never miss a call again and free up staff to focus on higher value work.

Traditionally, a small business might have spent money to outsource the role of a receptionist, to ensure the answering of calls and maintaining professional communication with customers. But answering services like CallChimps can improve operations, supplying call details to current systems, such as a CRM system, freeing up operators to provide more valuable services for clients.

CallChimps uses the latest AI technology to understand the service requests in each customer call, capturing this as a call summary and task list. Sector specific information can be used to respond to questions on the call, or capture detail about clients' needs, before this is passed on by email, text or even WhatsApp message to the appropriate contact to act.

Call handling is an answering service used by companies to handle customer calls (or other types of call) on the company telephone line. By answering for the organisation, the call answering service reduces load on the team within the business previously responsible for call answering.

This telephone answering service can support peaks in demand (e.g. when all operator lines are busy) or field out-of-hours calls, ensuring messages are taken and delivered to the right person in the business automatically.

CallChimps provides a professional UK-based service to handle calls, powered by AI to deliver unparalleled call handling and related services at scale. Call handling can range from a simple greeting and message-taking service, through to the ability to respond to questions and even book appointments on the call.

Call centre, contact centre and other call answering services improve operations through an efficient approach to handling inbound calls. Typically, the procedure starts with answering the telephone with a greeting (tailored to the business), before asking the caller how they can help.

The specific procedure, from this point, is typically tailored to industry needs for a wide range of companies. In many cases questions will be asked in line with form fields needed to capture specific service requests or support needs, so the handling agent can provide messages to the right people in the organisation to respond quickly to the customers or clients.

Ensuring there is a clearly defined procedure to manage customer calls is crucial for business success, as well as ongoing brand credibility. Call handling services should always be structured to follow best practice procedures relating to industry or service delivery.

CallChimps uses best practice procedures across all clients, but can be further tailored through custom LLM (large language model) training using historic and/or ongoing customer engagement examples, for maximum business performance.

The 4Cs relating to the handling of calls are customer experience, conversation, content, and collaboration. Let's look at each of these in turn.

Customer Experience - delivering customer service excellence whatever the communication channel, throughout the customer lifecycle should be a focus of all handling service operators. Insights from calls can be used to provide the team or service provider with guidance on how to fine-tune the customer experience for maximum performance.

Conversation - every call should be a two-way communication, allowing people to voice concerns and answering questions relating to their needs. Clients need to feel that their account is valued beyond just making more money. Each customer should feel that their call is able to reach operations and customer services, and their needs matter to each department.

Content - contact management and handling services should reference relevant content to maximise value provided on each call.

Collaboration - teams within each organisation should seek to collaborate to provide maximum value across all channels of communication in support of calls. If each call handler were to operate in isolation, there would be limited opportunity to manage services in line with customer needs.