Moneypenny has long been known for its human-powered telephone answering service. With a dedicated team of virtual receptionists, Moneypenny has provided businesses with a personal touch when it comes to handling incoming calls.
However, as technology advances, so do the expectations of businesses, especially small and medium businesses looking for a more cost-effective call answering solution.
Gone are the days when a call answering service needed to be staffed by a virtual receptionist in a virtual office. In today's world, it's possible to deliver excellent service with an entirely electronic call handling service.
Previously, electronic solutions were limited to a company name greeting and a few painful options to "please press 1 for..." or blundering attempts at speech recognition, but service delivery has significantly evolved past these early attempts, through the advent of artificial intelligence (AI).
CallChimps is revolutionising the way businesses answer calls. Unlike Moneypenny's traditional approach, CallChimps harnesses the power of AI to provide a more efficient and scalable telephone answering service. This cutting-edge technology allows CallChimps to handle a huge variety of phone calls, from simple enquiries to complex customer interactions, with consistency and precision.
Customer experience is at the heart of call answering success. Answer your calls and produce a positive experience for your callers to give the right impression from the outset. And first impressions matter.
It's like having a whole call centre for less than the price of a single virtual receptionist. The call answering service from CallChimps stretches from a simple company greeting and a few questions, to being able to transfer calls from recognised numbers, to being able to answer in-depth questions about your business, book meetings and generally deliver an excellent service for handling calls.
While Moneypenny relies on its in-house team to answer calls, CallChimps uses advanced AI to manage incoming calls, book appointments, and even handle diary management. This means that whether you're a sole trader or part of a larger organisation, CallChimps can adapt to your needs without the need for a full-time receptionist or extensive handling instructions.
The call answering service from CallChimps is also able to schedule business meetings with specific individuals, identify and shut down cold callers and route inbound calls to specific agents if they are existing clients (and the agent is available).
Above all, a telephone answering service, for any business, needs to swiftly answer incoming calls - which is where CallChimp's guarantee to answer 100% of calls within 3 rings really stands out. Even if all your lines are busy, phone calls are still always answered, in a predictable and friendly way.
Let's break down why CallChimps is quickly becoming the preferred choice for businesses of all sizes:
Traditional call answering services like Moneypenny require significant human resources, which can drive up costs. CallChimps, on the other hand, offers a more affordable solution without compromising on quality.
Moneypenny - cost start at £223.50 per month for basic telephone answering and transfers (includes 30 mins of call time), with £1.65 per minute for the next hour, then £1.85 per minute, beyond the inclusive call time.
CallChimps - costs start at £29 per month for telephone answering and answering questions (includes 30 mins of call time), or £89 per month for more advanced service such as CRM integration (includes 180 minutes of call time), with £0.37 per minute beyond the inclusive call time.
If you used just 1 hour of calls per month, Moneypenny is £90.40 more expensive than CallChimps, so you'd spend almost 3x the cost if you went with Moneypenny for this volume of calls!
Many businesses that previously used Moneypenny are now making the switch to CallChimps. The reasons are clear: CallChimps offers all the benefits of a professional answering service with the added advantages of AI technology. From handling sales calls to managing customer interactions, CallChimps provides a level of service at a price that's hard to match.
Small businesses love CallChimps' more accessible pricing - starting from £29 per month (30 min of call time included) - provision of a dedicated telephone number and professional service. Larger businesses value the diary management and ability to have a huge number of calls transferred accurately each day.
In a world where customer experience can mean the difference between winning or losing business, having a telephone answering service which handles 100% of calls within 3 rings can make a big difference. Combining this with exemplary service on calls, as well as forward-thinking flexibility to integrate and provide data for analysis and even new business ideas for your company, make a compelling case for CallChimps over traditional answering services like Moneypenny.
CallChimps isn't just about answering calls; it's a comprehensive call handling solution. Here's what sets it apart from Moneypenny:
Transitioning from Moneypenny to CallChimps is seamless. There's no need for a month's notice or complex setup processes. Simply provide your company name, contact details, and any specific documents to reference, or handling instructions, and CallChimps will have you up and running to receive calls in no time.
CallChimps can provide you with a new business telephone number, or you can use your existing telephone number and divert to CallChimps when you are unable to receive calls - so it's just the ones you'd have missed.
While Moneypenny has served businesses well for years, the future of telephone answering services clearly belongs to AI-driven solutions like CallChimps. With its ability to provide exceptional service, handle a high volume of calls, and offer features like virtual office support and call centre capabilities, CallChimps is the clear winner for businesses looking to stay ahead in today's competitive landscape.
Don't let another day go by missing calls or struggling with an outdated answering service. Make the switch to CallChimps and experience the future of call handling today. Your business – and your callers – will thank you.
Remember, in the world of business, every call counts. With CallChimps, you're not just answering calls; you're opening doors to new opportunities, providing excellent customer service, and ensuring that every interaction leaves a positive impression. So why wait? Join the revolution and let CallChimps take your business communications to the next level!